Last reviewed: May 2026
Rowan Shaw Estate Management Ltd is committed to providing a high standard of service. We take complaints seriously and will do our best to resolve any concerns promptly and fairly.
In the first instance, please raise your concern directly with our director by email at enquiries@rowanshaw.co.uk or by telephone on 0333 444 0416. Please set out the nature of your complaint, the relevant dates and what resolution you are seeking. We will acknowledge your complaint within three business days and aim to provide a full response within 15 business days.
If you are not satisfied with our response, please write to us again and we will conduct a further review. We will provide a final written response within 15 business days of receiving your escalation.
If you remain dissatisfied after exhausting our internal complaints process, you may refer your complaint to our independent redress scheme: [REDRESS SCHEME NAME AND CONTACT DETAILS]. Membership details are displayed in our footer.
Leaseholders may also have rights under the Landlord and Tenant Act 1985 to apply to the First-tier Tribunal (Property Chamber) in respect of service charge disputes.
Rowan Shaw Estate Management Ltd
195-197 Whiteladies Road, Clifton, Bristol BS8 2SB
enquiries@rowanshaw.co.uk
0333 444 0416